Customer Service Representative

Plainview, NY

Full Time

Mid Level

Join Storage Post & Help Shape the Future of Real Estate

Now Hiring: Customer Service Representative – Plainview, New York
Full-Time | Weekend Availability Required

Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!

Storage Post is a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency.

Why You’ll Love Working With Us:

Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees
401(k) + 4% Employer Match – Invest in your future while building your career.
24 Paid Days Off/Year – Because work-life balance matters.

The Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.

You will:

Take ownership of customer inquiries and deliver solutions tailored to customer needs
Handle inbound customer service calls while maintaining a 95% answer rate
Monitor support queues and address customer-related issues promptly
Answer rollover sales calls using provided scripts to ensure a positive experience
Manage customer credits and assist with claim management
Identify and report operational issues or gaps in procedures
Support ad hoc operational projects as assigned by the Call Center Supervisor
Perform other duties as needed to support the team’s success

You have:

2+ years of customer service experience (preferred)
Flexibility to work varied schedules, including weekends
A genuine passion for delivering exceptional customer service
Excellent verbal and written communication skills
A pleasant, professional phone presence
Strong time management and organizational skills
Confidence handling customer concerns and resolving conflicts
Ability to remain calm and effective in a sometimes high-pressure environment
A collaborative mindset and ability to work well with others

Ready to help customers find space for what matters most?
Apply today and become an essential part of our customer care team!

#ZR

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Customer Service Representative

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